Privacy Policy
Effective Date: September 18, 2026
A-1 Service Group ("we," "us," or "our") operates a-1servicegroup.com and provides waste hauling and dumpster rental services. This Privacy Policy explains what information we collect, how we use it, how we share it, and your choices regarding that information.
Information We Collect
Information you provide directly to us:
- Name
- Service address and mailing address
- Email address
- Phone number, including mobile number
- Payment and billing information
- Order details, service preferences, and rental history
- Records of phone calls and verbal consent for SMS messaging
Information collected automatically when you visit our website:
- Device, browser, and operating system information
- IP address
- Pages viewed, links clicked, and time spent on our website
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Schedule, deliver, and manage waste hauling and dumpster rental services
- Process payments and send invoices and receipts
- Send order confirmations, delivery updates, service reminders, and account notifications by SMS, phone, or email (SMS only after verbal consent has been provided)
- Respond to customer service inquiries and support requests
- Maintain, secure, and improve our website and services
- Comply with legal, regulatory, and contractual obligations
SMS / Text Messaging Program
If you have provided verbal consent during a phone call with one of our representatives, we may send you SMS messages related to your service, including order confirmations, delivery updates, service reminders, and account notifications. Message frequency varies based on your rental activity, up to 3 messages per rental per month. Message and data rates may apply. You may opt out at any time by replying STOP to any message, or reply HELP for assistance.
No mobile information or SMS opt-in consent data will be shared with third parties or affiliates for marketing or promotional purposes.
How We Share Your Information
We may share your information only as described below:
- Service Providers: With third parties that perform services on our behalf — including payment processors, dispatch and routing software providers, our SaaS platform provider, and our SMS platform provider (Twilio) — strictly to operate our business and deliver services you have requested.
- Legal Compliance and Protection of Rights: When required by applicable law, court order, subpoena, or other legal process, or where we believe disclosure is necessary to protect our rights, property, or the safety of our customers, employees, or the public.
- Business Transfers: In connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business or assets.
We do not sell your personal information. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Mobile information and opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. No method of electronic transmission or storage is fully secure, however, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on the laws of your state or jurisdiction, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Opt out of marketing communications.
- Opt out of SMS messages at any time by replying STOP
To exercise any of these rights, contact us at contact@a-1servicegroup.com or (336) 855-8195.
Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" above and post the updated policy on our website. Material changes will be communicated through reasonable means.
Contact Us
Questions or requests about this Privacy Policy should be directed to:
A-1 Service Group
2606 Phoenix Drive #518
Greensboro, NC 27407
Email: contact@a-1servicegroup.com
Phone: (336) 855-8195